Investigation Practice

• Managing Unreasonable Complainant Conduct Practice Manual 2009

Journal of the International Ombudsman Association (732 KB)

The effects of Rapport on eyewitness recall (30 KB)

• Cultural differences when interviewing Indigenous Australians

• Demystifying the balance of probabilities and the rule in Briginshaw

• Federal Court decision a wake up call for investigators – Part 1

• Federal Court decision a wake up call for investigators - Part II

• Interpreting Geek Speak

• Investigation Plans

• Procedural fairness and workplace investigations

• Reporting misconduct - it's time to speak out

• Special skills needed to analyse digital data

• Ten Tips on Surviving a Workplace Investigation

• Top ten tips on Grievance Handling

ADF Unacceptable Behaviour Commonwealth Ombudsman (1415 KB)

Guidelines for the NSW Public Sector Employment and Management Act 2002 (830 KB)

ICAC Fact Finder: 20 Step Guide to conducting an inquiry in your organisation - November 2003 (706 KB)

NSW Ombudsman Investigating Complaints 2004 part 1 (272 KB)

NSW Ombudsman Investigating Complaints 2004 part 2 (940 KB)

NSW Ombudsman Investigating Complaints 2004 Part 3 (374 KB)

• Investigation used to settle widespread staff dissatisfaction

• One week Workplace Investigation Course developed for AAPT